All classes must be prepaid by the purchase of class credits or unlimited memberships and all clients agree to our 12hr notice policy when cancelling and/or rescheduling IN STUDIO classes (no notice policy for our ONLINE classes). So if you’re booked into a class, but miss it or cancel with less than 12 hours notice (in studio only), you will be charged the credits for it unless agreed otherwise with a member of staff.

Our Unlimited Members are subject to our Member Cancellation Policy for IN STUDIO classes as follows:

– 2 late cancellations per month (starting from the date your subscription fee is debited, or for pay upfront annual memberships, the ‘month’ will start from the date you purchased the membership and roll on from there) – no penalty
– Any additional late cancellations AND ALL NO SHOWS will incur a charge of £15. This must be paid the next time you go to the studio following the date the fine was incurred. The penalties are recorded separately for late cancels and no shows, so will kick in separately.
– Any cancellations need to be made prior to the 12 hour cancellation window. If you let us know you cannot make your class and we can fill your spot, we can early cancel you out of class.
– Please try to arrive on time (or call to let us know if running late) as if the class is full and you have not contacted us, we will give your spot away if someone is waiting if you are not there on time.

Any Unlimited Member (pre-paid or rolling) who regularly books online and fails to show up for class without cancelling may be blocked from booking online and their unlimited membership revoked.

PLEASE NOTE: the above policy only applies to unlimited members. If you are booking with pay as you go credits or a bundle, you will lose your credits if you late cancel (within 12 hours) or you fail to show up for class.

Classes start promptly at the advertised times and we do not admit latecomers. We will offer you a spot in another class if we can, however we cannot refund credits for members arriving late.

Workshops are subject to a 7 day cancellation policy, so we are unable to change or cancel your booking once we are within 7 days of the workshop happening.